1. What is Clearpay?

 

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).

 

The service is provided by Clearpay Finance Ltd.

 

2. How do I use Clearpay?

 

Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

 

If you've used Clearpay before, just log in to your Clearpay account.

 

Then complete your order!

​

3. What if I can't pay a Clearpay instalment?

 

If you cannot make a payment, please contact Clearpay here.

 

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

 

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.

 

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

 

4. When will my items be delivered if I use Clearpay?

 

Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.

 

5. Is there a limit to how much I can spend on a single Clearpay transaction?

​

Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

​

6. Can I use another form of payment with Clearpay?

 

Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.